Support

Something not working, or a question the app does not answer? Write to support@tashi.app and a person will read it.

Reporting a problem from the app

The quickest way to get a fault fixed is to report it from inside Tashi: open Profile, then Help, then Report a problem. That attaches the app's recent diagnostic log, already stripped of tokens and email addresses, so we can see what went wrong without asking you to describe it.

Common questions

• Changing the wedding date. Profile, then The day. The countdown and the diary update with it.
• Keeping your data if you started as a guest. Profile, then link your account to Apple or Google. Your wedding comes with you.
• Replies not arriving. Check the invitation was sent to that guest under the invitation's recipients list, which shows delivery status per person.
• Managing a subscription. Subscriptions are handled by Apple, in your Apple ID settings.
• Deleting everything. Profile, then delete account. This is permanent.

Listing a wedding business

Vendors can be given access to their own listing to edit details and manage the gallery. Write to us from an address at the business and we will set it up.

Privacy and terms

Our privacy policy sets out what the app collects and how to remove it. The terms of service cover subscriptions and vendor listings.